Engraving Collection

PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.

We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Returns (note: see shipping policy for more details)

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. There are no refunds for customized items.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please send to our store address: Exclusive Engravings, LLC., 10634 Ford Ave. , Richmond Hill, GA 31324.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 10 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@exclusiveengravings.com.

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@exclusiveengravings.com and send your item to: Exclusive Engravings, LLC, 10634 Ford Ave, Richmond Hill GA 31324, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Exclusive Engravings, LLC, 10634 Ford Ave, Richmond Hill GA 31324, United States

You will be responsible for paying for your own shipping costs for returning your item if the item is not an error of Exclusive Engravings. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $55, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

When will my product ship? Products generally ship between 3-7 business days depending on shipping option chosen during checkout.

What does the shipping cost? Shipping prices for USPS are calculated upon checkout. There is a standard shipping rate with a longer delivery time depending on the weight of the product and two free shipping options. One free option is to pick up in the store and the second free option is items that can fit in a flat rate envelope, provided the item will not be damaged during shipment.

How can I track my item? Tracking information will be sent to your registered email upon shipping.

How do I save on shipping? 

1. Combine multiple items in your order.

2. Take advantage of free shipping specials.

3. Use promo codes when available.

4. Select the pick up in-store free option (you must pick up in store for this option).

How can I return an item, not clothing? Returns will not be accepted after 10 days. Damaged and wrongly-shipped items may be requested to be returned to us within 10 days at no cost to the purchaser unless there are reasonable circumstances why this cannot be done. Discounted items are final and cannot be returned or exchanged. Personalized items can only be exchanged if the fault is identified as an Exclusive Engravings fault. If the fault is on the customer all sales are final.

 How can I return a clothing item? Discounted items are final and cannot be returned or exchanged. Returned items must have tags still on and be returned in original packaging. Returned items must have no visible signs of wear or use. Personalized items can only be exchanged if the fault is identified as an Exclusive Engravings fault. If the fault is on the customer all sales are final.

Are return items free of charge? Return items are at the expensive of Exclusive Engravings if the fault is a fault of Exclusive Engravings and have been agreed upon. If there is provable shipping damage the return fee will be at the cost of Exclusive Engravings, please note in this case only if the customer requests a free shipping label. The return shipping estimates are based on standard shipping costs. When the return is not the result of our error, estimated return shipping costs will be at the cost of the customer.